Home > Get Involved > Fundraise > Our Fundraising Promise

Our Fundraising Promise

Give with Confidence 

As a member of the Fundraising Standards Board (FRSB), SOFT UK has made a public promise to adhere to best practice, honesty, transparency, clarity and accountability in all fundraising activity, enabling you to give with confidence.

We hope that our membership of the FRSB will build trust and confidence in charitable giving and, ultimately, encourage more people to provide vital support for families affected by Edwards' syndrome (trisomy 18), Patau's syndrome (trisomy 13) and related conditions.

Should you have any concerns about the way we fundraise, we have a robust complaints process.  We encourage you to get in touch with your feedback.  And, if you are unsatisfied with the way we handle your concerns, you can also contact the independent regulatory, the FRSB.

To make a complaint, please call 01285 640174 or email us at enquiries@soft.org.uk. Read our fundraising complaints procedure in full.